Order Tracking & Delivery

What is the status of my order?

We will do our best to pack all orders within 3 business days or less. Packing time is the time it takes us to pull orders and pack them.

Once the order has been processed and pushed to the fulfilment team, you will receive an email with a tracking number. If you did not receive a confirmation email you may use the "Track my Order" link located at the top navigation bar.

If you are still unsuccessful please reach our team via email support@carrottoptuning.com

What is the estimated delivery time?

All orders within United States deliver within 3-10 business days depending on service selected at checkout for shipping. Shipping time begins once your order is packed and collected by the shipping carrier.

Once the item leaves our facility we have no direct control on additional delays caused by the shipping carriers. We always use the selected shipping methods you purchase during checkout.

We promise we are working around the clock to get all of the orders out as quick as we possibly can.

Order says Delivered but not Received?

Sometimes carriers tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it's great idea to check with your neighbors and/or carrier's customer service team for more information in the meantime!

If you do not receive your order in a few days, please email our Customer Service Team at support@carrottoptuning.com, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further.

Warranty, Returns, Refunds

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store.
- The item shouldn't have been used in any way.
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery.

How do I return an item I purchased?

In order to start the return process please email us at support@carrottoptuning.com with your Order Number, Reason for Return, Photos of Received Products, Original Box, and Shipping Label.

Once our team reviews the request, we will send you will receive return instructions via email. ***Please note: Our team may request additional information in regards to your return, in order to better assist you.

Does my product have a warranty?

Products sold on our site are covered by a Limited Warranty 60 days from the date of receipt of the items.

This policy only extends to the purchased products from our store. Any other incurred customer expenses in regards to purchased products will not be covered including but not limited to installation labor, additional freight cost, rental vehicle costs, etc.

How do I submit a warranty claim?

In order to start the warranty claim process please email us at support@carrottoptuning.com with your Order number, Reason for claim submission, Product photos.

Once our team reviews the request, we will send you will receive instructions via email. ***Please note: Our team may request additional information in regards to your claim, in order to better assist you.

Upon return receipt of items for warranty claim, you can expect Carrot Top Tuning to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available).

Where is my refund?

If you have returned an item, and have received refund notification via email. The general time frame for funds to be returned to your payment method is 3-5 business days.

If you have returned an item, had an order cancellation, or are waiting for a refund/credit for any other reason, please reach out to support by submitting your request via "contact us" form or via email at support@carrottoptuning.com. A member of our support staff shall respond as soon as possible.

Order Updates & Cancellations

Can I cancel an order?

All orders can be canceled, if our team has not pushed the order through to the fulfilment warehouse. If you would like to cancel an order, please send us an email at support@carrottoptuning.com as soon as possible.

We will do our best to handle these requests in a timely manner, to prevent unwanted items shipped to you. However, if the item has been processed at the fulfillment warehouse, the order must stay in the queue.

You may refuse the package during delivery, or if the item is delivered. You must file a standard return claim, additional fees apply.

Can I modify my order?

All orders will be processed as they are submitted. If an order needs to be modified prior to fulfillment, please reach out to support@carrottoptuning.com with your order number, and details of the modifications you would like.

Please be aware this will cause additional delays in processing.